We are committed to continued education at Absolute Bikes so we can provide the best possible service. Until recently we had to go to individual manufacturers for education and certification. It takes a lot of time and money to coordinate shop visits or send employees out to get training. We still attend manufacturer provided ongoing education, but we have also partnered with the Professional Bike Mechanic Association. PBMA is providing professional training workshops that bring a lot of manufacturers together in one place making it easier to acquire the training and certifications we need. We recently sent our service managers to a multi-day, in-depth workshop where they completed 27 hours of training to receive certifications.
PBMA has also created the first 3rd party certification process for the cycling industry. Why is 3rd party certification important? Until now we have only had a multitude of second party certification. Second party certification is when a company or training provider creates its own verification program for candidate certification. Third-party certification verifies that a product, process or service meets defined, industry-independent criteria or standards as reviewed by an impartial party. PMBA requires mechanics to pass an online assessment before taking an in-person test. The practical test is focused on technique, torque, and precision. We currently have two mechanics that have passed the in-person testing and are certified PBMA mechanics.