We take our repair work very seriously!
It is extremely important to us that your bike works well, not because of some techy desire to see metal parts function efficiently, but because we want your ride to be exceptional. A well-tuned bike should “disappear” under the rider: just you and the road or trail.
Most of our mechanics have managed repair departments at other shops before working here. We have a diverse array of skill specialties in our repair shop, and every mechanic is capable of servicing pretty much any bike. If you own something esoteric of exceptionally high-end, we have different folks who will be able to troubleshoot, repair and adjust your stuff.
Every repair is checked over by a senior mechanic before it leaves the shop. A second set of well -trained eyes and hands make sure your bike is perfect before it leaves the shop.
We guarantee our repair work!
We do literally thousands of repairs every year. Even the best techs are bound to make a mistake occasionally, and sometimes the solutions to certain issues are a bit trial-and-error. We back up what we do, and we won’t make you wait for a second appointment if things weren’t right the first time.
Scheduling repairs and Same Day Service
People seem to be pleased with the quality of our repair work, and as a result, we have needed to develop a pretty efficient way of scheduling our repair work in the busy spring and summer months in order to keep up with the workload. Most minor one component repairs we strive to execute within a day or so. More time-consuming work, like tune-ups and suspension work, is scheduled first-come-first-served. If your bike is left here with us, it will get done sooner. We can schedule repairs for “Same Day Service” as well. If your bike is working adequately enough to continue riding in the meantime, we can schedule a day to drop off your bike and have any needed work done that same day by close. If there is something relatively minor keeping you from riding, we will do everything we can to get you back on the road or trail in the for now, and schedule the more substantial work for a later date.
A well-built bike rides better and lasts longer!
We take great pride in our thorough assembly process. Most bikes come to bike shops partially assembled. Some shops are satisfied with just bolting the remaining bits on, checking a few adjustments and selling the bike to you.
We basically disassemble, inspect and grease, (or Loctite, Ti-prep or carbon paste as appropriate), all of the parts on the bikes we sell. In addition, we use special tools, like tensiometers when we true wheels and torque wrenches when we tighten bolts on lightweight components, to assure that your bike is properly assembled to manufacturer specifications.
Every bike we sell is checked-over twice after initial assembly before you take it home.
Our goal is to send you on your first ride on your new bike with no hassles. New bikes do tend to settle in a little, and this is part of the reason we offer three free check-overs with every bike we sell. However, should your new bike need a minor adjustment immediately after your purchase, please swing by. We will do everything we can to dial it in while you wait.